RVC Privacy Statement

Royal Variety Charity Privacy Statement

Royal Variety Charity (Henceforth referred to as The Charity) recognises that your privacy is very important, so it is equally as important to us that you are confident with the way that we handle your personal information. We fully comply with the General Data Protection Regulations (GDPR) and the Privacy of Electronic Communications Regulations.

This Privacy Statement outlines the way in which we use and disclose personal data that is provided to us. We collect information about individuals who may support The Charity, benefit from our financial support, which includes but is not limited to our grantees, our supporters, our volunteers, our staff and trustees.

Personal Data

Personal data includes any data that relates to a living individual who can be identified from that data.  This may include an individual’s name, address, telephone numbers and/or email address, bank details, other financial, health and background information. 

This may come from potential or actual residents, beneficiaries, employees, next of kin/POA/LPA, supporters, volunteers, trustees and donors.

How we collect personal data

The Charity receives and stores personal information supplied to us in writing, via email, via the telephone, in person or online when applying, enquiring or registering for residency, respite, assistance, employment, trusteeship, volunteering opportunities, when purchasing tickets to or attending events or donating money to The Charity.

We may also receive personal information from third parties, for example, a social worker, a welfare officer, charity, agency or organisation who may refer you to our service.

Purpose of using personal data

The Charity principally collects personal information to provide you with services or information you have requested. Where we use your information, it may be because you have consented to us doing so. Some examples can be found below:

You have given your consent to use the information for a specified purpose (including but not limited to, grant administration, marketing emails and admission).

For internal administration, analysis, impact measurement and service reviews.
For fundraising support and feedback surveys.

We have a legal obligation to use your information, for example to claim Gift Aid
Using your information in pursuit of a legitimate interest, for example:

To collect money that is owed to us
To manage our relationship with next of kin, supporters, volunteers and donors, eg. to invite people to / make people aware of events.

Disclosure of information

Your data is treated as strictly confidential and is only disclosed to parties who have a need to access it, in order to fulfil The Charity’s objectives. 

The Charity may disclose personal data to other employees including The Charity trustees.  We do not permit these parties to use such information for any other purposes.

We may share personal data with suppliers, known as ‘data processors’, to process data on our behalf, for example to deliver goods or services to grant recipients. Personal data of people we support, people who give us donations and others we are in contact with, is stored by The Charity on servers located in the EEA. Access to personal data is restricted to those members of staff who need to keep in contact with you.

We may also share information about you if we are concerned that you are at risk of harm or that others may be at risk. If we believe this is the case, we may contact your GP (if we know who this is), social services or the emergency services. Wherever possible, we will ask for your permission first but we may have to take action even without your permission, if we believe that the situation is serious enough.

Personal data held by The Charity is NEVER sold on to third parties.

We may also need to disclose your information if required to do so by law. For example, we are legally required to provide your data to HMRC if you have agreed to us claiming Gift Aid on your behalf.

Consent

By providing us with your personal data you consent to the collection and use of any information you provide in accordance with the above purposes.  Where we offer you services either directly or through a third-party supplier, we will ask you for permission to use and/or share your information before we proceed. 

You can withdraw your consent at any time. Please contact us via email or in writing (at the below address) at:  [email protected] if you want to do so.

How long we keep your personal information

When the personal data is no longer needed it will be destroyed or permanently rendered anonymous. As a rule, we will hold your information for a period of up to seven years from the end of your relationship with The Charity in accordance with our data retention policy.

Storage and security of personal data

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Individuals have the right to request access to and rectification or deletion of their personal data or restrict processing at any point from when personal data is provided to us.

The Charity will comply with all legal obligations including GDPR when we hold your data.  If you have any reason why we should amend, delete or restrict use of your data, please contact us to discuss your concern.

This privacy notice will no longer apply if you use a link to go from RVC’s website to a third-party website. Your browsing and interaction on any other website are subject to that website's own privacy notice and we encourage you to read their own privacy statements.

Contact us

If you have any questions or comments about our privacy practices or this Privacy Statement.
If you want to make use of any of the above rights, or other rights that you may have in relation to your personal data.
If you wish to view our full Data Protection Policy.
If you have other questions or requests.

Please contact us at:

Royal Variety Charity, Brinsworth House, 72 Staines Road, Twickenham TW2 5AL

[email protected] or

020 8898 8164